These terms are here to help you and us get the most from your coaching and programmes with us
They set out the expectations and minimum terms we can expect of both parties.
In both one to one and group coaching – your Coach will do everything possible in line with our processes to enable you to achieve results and desired outcomes.
Please note you remain ultimately responsible for the cause of all change in your business, speaking, career and life.
The Coach will work with you to identify barriers and solutions and offer suggestions, options and advice based on professional and personal experience and training.
You accept full responsibility for all decisions and courses of action taken during your coaching period.
You as Client, by enrolling into a programme agree to this Coaching Agreement.
The Coach will not divulge what is shared in the coaching relationship without consent. You, of course are free to discuss the coaching relationship with anyone at anytime.
All Coaching Sessions are scheduled in advance by direct agreement between you and your Coach. If for any reason you cannot attend a scheduled Coaching Session you are fully responsible for informing your Coach and arranging an appointment at least 48 hours in advance, otherwise the session will be deemed forfeit. You are responsible for rescheduling via phone or contact (and receive reply) via email.
By making the first payment you agreeing to the full schedule as explained on your payment plan which may vary in the length of the term.
Eligibility to cancel the agreement and payments is limited to 7 business days.
This refund is only available if services have not commenced.
Requests to terminate the contracts outside of this are limited to discretion of the Management team.
All notice of cancellation must be in writing and delivered by mail or email to [email protected]. Cancellation notice will be deemed on the date in which the cancellation is received by us.
Please Note: No refunds, credits or transfers are available for no-shows.
The Coaching Programmes are created and sold as whole packages and cannot be altered or partially completed in any way. There is a minimum term of 6 months for all our group programmes. And 3 months for our 1-1 Coaching Programmes.
We may on rare occasions agree to freeze your membership for a nominal fee due to extenuating circumstances – this is a case by case basis and offered out of our discretion.
If any instalment payment should default, the Client will have seven (7) days to rectify the situation. Any scheduled coaching session(s) will be postponed until payment is received within the 7 days, all discounts and bonuses will be forfeited and full payment will apply. If a Client should default on any instalment payment, the result may be cancellation of the Programme and the Cancellation Policy will apply. Any credit card decline will result in penalty from our payment processing company in cases of payment default and may results in additional fees being applied.
The Coach reserves the right to change, modify or cancel any programmes as considered necessary. Any such change will be made in consultation with the Client.
If at any time the Client or Coach believe the Coaching Sessions and agreement are no longer serving the needs of the Client they may initiate a discussion to rectify the situation, prior to cancelling the Programme or Sessions.
All material relating to the Programme is subject to copyright and other intellectual property rights. All materials may not be recorded, used or reproduced without the written permission of the owner.
You understand that all action taken is performed voluntarily and is your own responsibility. Clients should seek independent professional advice before undertaking any physical, business or investment actions.
By entering into a Coaching Agreement through signing a Coaching Agreement with Public Speaking Academy Limited you agree to abide by the terms and conditions as set out above.