Tag Archive ' Customer Service Communication Skills'

Here’s the thing about communication skills courses: most of them don’t work. You know the drill. Your company sends you to a two-day workshop. You leave feeling inspired, armed with new techniques and buzzwords. Then Monday morning arrives, and within a week, you’re back to your old habits. Nothing’s changed. Truth is, you’re not alone….

Your hands shake as you pick up the phone. Another angry customer is waiting on the other end. You know your stuff. You’ve trained for this. But somehow your voice comes out shaky and uncertain, and before you know it, the situation escalates. Look, we’ve all been there. Even experienced professionals sometimes crumble when that…

The question came during minute forty-seven of a sixty-minute presentation. “So you’re basically admitting this whole project was a waste of our…