Category 'Customer Service'

As the biting chill of London bids its farewell, I find myself boarding an Emirates Business Class flight, leaving behind the frosty embrace of winter for the sun-kissed allure of Dubai. The discrete smugness of some of the business-class clientele is always a source of amusement and the audience on this A380 is no different….

Imagine walking into a room where every conversation is a mosaic of perspectives, each coloured by a unique cultural background. This is the reality of modern workplaces — a dynamic melting pot of ideas, languages, and customs. Yet, with this diversity comes the challenge of bridging the communication gap, a task that can be as…

Public speaking is a skill that holds immense importance in today’s world. Whether you are presenting in front of a large audience, leading a team meeting, or simply engaging in a conversation with others, the ability to effectively communicate your thoughts and ideas is crucial. In this article, we will explore various aspects of public…

In a hybrid and increasingly digital, quick-paced work environment, the significance of soft or “human skills,” is becoming a must-have requirement for all professionals. From the boardroom to the shop floor the importance of soft skills in fostering effective communication, collaboration, and leadership, the demand for training programs that enhance them has also surged. This…

Confidence is a crucial factor in job interviews. It can make or break your chances of landing the job you desire. When you exude confidence, you are more likely to impress the interviewer and leave a lasting impression. On the other hand, a lack of confidence can hinder your performance and prevent you from showcasing…

Careers are built on Relationships   ‘It’s who you know not what you know’ ‘Your Network is Your Net Worth’ ’Solutions not Problems’ The above slogans are well known in the world of Leadership and Business. But what do they really mean? What clues does they give us to managing bosses and difficult conversations effectively?…

A bold claim. But having worked as a specialist Public Speaking Coach with executives and leaders across the world we have learned and honed what is massively sought after by our executive clientele. From London to New York, Amman to Jakarta the  lessons around what creates true Public Speaking TRANSFORMATION for our clients is something…

Are You Born A Natural Speaker?  Ever witnessed a successful keynote speaker work the stage and think they must be a ‘Natural’? However, looking deeper – what does that term really mean for them and more importantly what does it mean for you. When you describe a Confident Speaker words such as inspirational, gifted, talented…

5 Proven Steps to Master Your Pitch from Advertising TV Your product or service is brilliant. You have raving customers and fans. BUT do you share that brilliance when you introduce your business at a networking event? For most it feels like creeping death!  You stand up, you introduce yourself.  Your knees wobble as does…

It is true most business owners often want to increase their sales. If you scan most adverts fromt the business consulting market they tell you that can help you to: “Increase Your Sales” “Become Fully Booked” “Get More Clients Now!” Such slogans are attractive for the unassuming business owner. It feels like the magic pill, the…